TERMS & CONDITIONS

Driving Licenses and fitness to drive – You must hold a current and valid provisional, full or international driving license and present this at the beginning of your first lesson. (The lesson will NOT continue without providing this information.)  You must be fit to drive with regards to legal and medical requirements.  If the instructor believes you are under the influence of any illegal substance or under the influence of alcohol, then the instructor has the right to refuse to deliver the lesson and you will be charged for the lesson accordingly.  Smoking is NOT permitted at any times during the lesson.

Payment and Cancellation – lesson fees for new pupils are preferred by Cash or Bank Transfer paid on date of booking. If not received two weeks prior to the start date, then the lesson times and dates will be released.  Cash, is accepted in person with the same terms as above, (payment required at the latest two weeks prior to first lesson.) 
Thereafter, if booking block lessons, payment for each block should be paid on the last lesson for the new block.  Pay as you go, should be paid one lesson ahead.  If Pay As You Go and payment not received by 48 hours prior to the lesson slot, then the lesson will be cancelled and offered out to an alternative source.
Block Bookings - The 10 hours MUST be taken within a 3 month period from date of the first lesson.

To cancel a lesson, a notice period of 48 hours is required. Failure to give 48 hours notice will result with the pupil being charged for the lesson and cancellation fee paid on the date of cancellation (prior to next lesson.)  Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves the right to move, cancel or postpone lessons due to exceptional circumstances e.g dangerous weather conditions, emergency tyre fitting, car parts, Test bookings/alterations for pupils etc...  Should this happen then the instructor will make sure that fees paid in advance will be carried forward. (i.e the lesson cancelled by the instructor will be moved to the end of the block booking.)

Training Location – this is mutually agreed by you and the instructor.  If the location is to be altered, then a minimum of 48 hours notice will be required.  The lesson will start from the moment you are collected from the required location.

Code of Conduct – Your instructor agrees to abide by the conditions of the Professional Code of Conduct.  In the unlikely event of complaint or dispute the guidelines of the Code of Conduct will be adhered to.


Driving Tests and Bookings – Your instructor reserves the right to refuse the use of the driving vehicle for the test if they feel you are not ready to sit the test and may be a risk to the general public and their safety.  When booking a test the date must be agreed by you and the instructor, as the instructor will need to schedule this into the diary.  If once the date has been booked in the diary and regular lessons are not continued, then the instructor will not provide the driving vehicle for the test.  You will need to book a 2 hour slot for your test and this will be charged at the agreed hourly rate.  Whilst your instructor will make every effort to ensure that the vehicle supplied for the test will be fully road worthy and comply with all legal requirements at the start of the test, they cannot be held responsible for vehicle failure that occurs from the pick up location, together with during the test and is not liable for consequential loss.  Your instructor cannot be held responsible for tests that are cancelled by the DVSA due to bad weather, sickness, staff shortages or any other reason.

Insurance - Your Instructor will carry the approprate motor insuraance and be able to provide such documentation, should you be involved in an accident, whilst under the supervision of your instructor on lesson.

DATA PROTECTION -  GDPR stands for (General Data Protection Regulation.)  This regulation came into practice on the 25th May 2018, all businesses are expected to comply with the new GDPR law.  At Smiles Driving School we make sure all procedures are followed, having a duty of care to our customers/clients/learners in how we handle and store their data and personal information.  All pupils personal information is kept confidential and stored in a safe place.  Deatils are destroyed once the pupil passes their test and it is clear they will not return for refresher lessons or Motorway lessons.

With regards to social media, Smiles Driving School DOES and delighted to post pictures of pupils passing their tests on their website and on social media sites.  However, it is vital NOT displaying the licence number when holding the pass certificate.  If a pupil was strongly adverse to this process, then they must make it clear to the their Instructor and forward in writing.  Pupils testimonials are also used on websites and social media.  Again, if feel strongly against this procedure, the pupils must forward their refusal in writing.

Your rights – These terms & conditions do not affect any protection a pupil has under consumer legislation.  

Signature of Agreement - You will be given a copy of the terms & Conditions to sign and return to your Instructor. (During COVID-19 Terms will be sent and returned electronically.)